Step 4: The file logs are stored in the %localappdata%/Temp folder or C:/Users/UserName/AppData/Temp folder location.Ĭheck the logs and resolve the issue to fix the problem and try to access the Shared Mailbox folders. Step 2: In the Advanced option, Check the Enable troubleshooting logging (requires restarting Outlook) option and then click OK. Step 1: Open Outlook and go to File > Options > Advanced. If your Outlook shared folder is not showing, follow these steps to generate logs and analyze them to check for the issue and fix them. Solution 1: Generate and Check Logs to Fix the Error Use the solutions and workarounds outlined in this article to resolve the issue if you have the necessary responsibilities and permissions to access a shared mailbox but cannot see it in your Outlook client. To access a shared mailbox, you must have the administrator's Send As, Send On behalf, or Full Access rights. Part 2: Various Solutions to solve the issue of shared mailbox not showing in OutlookĪ shared mailbox, unlike user mailboxes, does not have a login or password. It would be best if you got your Shared Mailbox to appear in Outlook with a little tinkering. If you are experiencing trouble accessing a Shared Mailbox, check with your Administrator to ensure that it is correctly configured and that you have the appropriate rights. Another option is that the user needs more adequate access to the Shared Mailbox. One possible explanation is that the Shared Mailbox was not correctly set up. Several variables can contribute to this. However, Shared Mailboxes are not always accessible in Outlook. Shared Mailboxes are an excellent approach to allowing people to access the same mailbox. Orakel Support Services can help if you encounter difficulties or if you have any questions.04 Bonus: Restore The Lost Outlook Emails Part 1: Why is the Shared Mailbox not visible in Outlook?
The shared mailbox should appear in the list to the left of the Outlook window. Click OK and close the Accounts panel.Enter the name of the shared mailbox and click Add.Go to the Delegates tab and click the plus button in the field that says People I am a delegate for.Highlight the account which is going to access the shared mailbox and click Advanced.Navigate to the Tools tab and click Accounts.When using Outlook on Mac, you have to set up the shared mailbox as a “delegate”. You should now see the shared mailbox in the overview to the left of the Outlook window. Then press Apply-> OK-> Next-> Finish and go back to your main Outlook window.Enter the name or address of the shared mailbox and press OK.Highlight the account with access to the shared mailbox and press Change.In the Info tab press Account settings-> Account settings. Topic page about E-mail and calendar | Pages labeled with Outlook Windows 10 and Outlook 2016
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